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ACCESS24 Telephone
Teller
How would you like it if you didn’t have to wait in teller lines to do your
routine banking transactions? Or, how would you like to call us and never have
to wait on hold or receive a voice mailbox when you need to check the status of
your account? Well, you can have it all. Simply by using the ACCESS24 Telephone
Teller, your banking is quick, safe, convenient and EASY.
Here is a list of the types of transactions available on Access24:
- Obtain Loan balances
- Obtain Share balances
- Hear which checks have cleared
- Transfer money within your account or to another account *
- Make a loan payment
- Hear the most recent deposits and withdrawals
- Get current or previous year tax information
Please remember to press the
* key once to return to the previous menu.
Press ** to repeat the current menu options. Our
Spring 2009 newsletter has a convenient 'cheat sheet' to clip and save.
_________________________________________________________
Follow these EASY steps and make the most of
ACCESS24:
- Pick up any touch-tone telephone
- Dial 846-1226 x241
- Enter 1 (for English) or
Enter 2 (for Spanish)
- Enter 1 (for members)
- Enter your member
(account) number and press the pound (#) key.
- Enter your password and then press the Pound (#) key.
- The Main Menu is:
* transferring money between suffixes is allowed. But, transferring between
accounts requires the signatures of all primary and joint owners. A form is
available from
Member Services
and is called a Non-Primary Linking Form.
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1 - ACCOUNT INFORMATION |
| PRESS |
TO HEAR |
| 1 |
Checking Account History (X-
92#Suffix)
SUB-MENU:
1 - Last 5 transactions
2 - Cleared checks menu
3 - All other transactions |
| 2 |
Savings Account
History (A - 21# Suffix)
SUB-MENU:
1-Last 5 transactions
2 - All other transactions |
| 3 |
Loan Account
History (Suffixes vary-refer to chart to apply your loan suffix)
SUB-MENU:
1 - Personal Loans
2 - Line of Credit/Equity Loans
3 - Mortages |
| 4 |
Certificate of
Deposit History (Suffixes vary-refer to chart to apply your CD suffix)
SUB-MENU:
1- Last 5 transactions
8 - Return to main menu |
| 5 |
IRA Account History
(Suffixes vary-refer to chart to apply your IRA suffix)
SUB-MENU:
1 - Last 5 transactions
2 - Last 5 contributions
3 -Last 5 distributions
4 - all other information |
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IMPORTANT SUFFIX CODES TO KNOW:
|
Suffix |
Code |
A
Savings |
21 |
|
B |
22 |
|
C |
23 |
|
D |
31 |
|
E |
32 |
|
F |
33 |
|
G |
41 |
|
H |
42 |
|
I |
43 |
|
J |
51 |
X
Checking |
92 |
|
B |
22 |
|
C |
23 |
|
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2 - TRANSFERS |
| PRESS |
TO HEAR |
| 1 |
Savings to Checking Transfers
SUB-MENU:
- enter 'from' account suffix code
- enter 'to' account suffix code
- enter amount, followed by # key
(e.g, $100 = 10000#)
|
| 2 |
Savings to Savings Transfers
SUB-MENU:
- enter 'from' account suffix code
- enter 'to' account suffix code
- enter amount, followed by # key
(e.g, $100 = 10000#) |
| 3 |
Checking to Savings Transfers
SUB-MENU:
- enter 'from' account suffix code
- enter 'to' account suffix code
- enter amount, followed by # key
(e.g, $100 = 10000#) |
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3 - PAYMENTS |
| PRESS |
TO HEAR |
| 1 |
Loan Payment |
| 2 |
Payoff Information |
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4 - ACCOUNT BALANCES & TAX
INFO |
| PRESS |
TO HEAR |
| 1 |
Share balances |
| 2 |
Loan balances |
| 4 |
Tax Information on Savings |
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